Shipping and Delivery Policy

We are confident that you will enjoy your Hedleys tea. If for some reason you have a need to return your order, please contact us at sales@hedleystea.com and we will contact you within 2 business days. Any refund will be made by the same method as payment was received for your order. A full refund consists of the amount debited to your card or received as payment for that specific product. Original shipping charges will only be refunded where the return results from an error on our part or where required by applicable law.

• The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.
• We cannot accept a Product return after 30 days from delivery.
• We cannot accept a Product return that has been largely consumed or that is no longer in substantially resalable condition.
• We cannot accept a Product return if you have simply changed your mind, such as a preference for a different tea.

This does not affect your rights in relation to products that arrive damaged, defective, or incorrectly supplied.

Delivery Information

Orders are generally processed within 2-3 business days. Delivery times vary depending on destination, customs clearance procedures, and the selected shipping method.

SPECIAL NOTICE: Complimentary standard shipping is available on qualifying orders with a value exceeding USD $75 (or the local currency equivalent), excluding any applicable taxes, duties, or import charges.
Your Local customs authority may or may not impose duty/taxes, inspection charges on your order, which are not covered by the price of the tea.
For information regarding customs duties or import charges, customers should contact their local customs authority or shipping agent and provide the relevant airway bill or shipment reference number.
If you wish to cancel your order due to any charges from local authorities, your refund will be less the amount paid to the authorities, to free the shipment.

Please note below important information when you select the EMS shipping option

• Average 20-30 days but can take longer
• No tracking System
• Due to the limited tracking and recovery options associated with EMS services, replacement or refund requests for lost or undelivered EMS shipments will be assessed on a case-by-case basis
• Avoid additional custom charges