Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Artisan Fare Global Online Store (the "Store"), including all related websites, mobile applications, services, and features. The Store is owned and operated by 150555 Ontario Inc (the "Store Owner"); products offered through the Store are sold under the Artisan Fare brand ("Artisan Fare"); and, by placing an order, you enter into a contract of sale with Hedley's Tea (Private) Limited ("Hedley's Tea", "we", "our", or "us").

By visiting, browsing, registering for, or purchasing products through the Store, you acknowledge that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any provision of these Terms, you should not access or use the Store.

These Terms should be read together with our Privacy Policy and any other policies, notices, promotional terms, or service-specific conditions published on the Store from time to time.

1. Shipping and Delivery

Customers may monitor the status of their orders through their registered Store account.

Deliveries are available only to locations served by our designated logistics and courier partners. Prices, promotions, and special offers displayed on the Store apply solely to deliveries completed through these approved service providers.

Please note that we are unable to deliver orders to Army Post Office (APO) addresses, Post Office Boxes (P.O. Boxes), or any address not serviced by our approved carriers.

2. Order Cancellation

Customers wishing to cancel an order must contact us at support@hedleystea.com within two (2) days of placing the order, provided the order has not yet been shipped.

Orders that have already been dispatched cannot be cancelled and will be subject to the Returns and Refunds provisions set out in Section 12 of these Terms.

If Artisan Fare elects to cancel an order for any reason, any amount paid by the customer will be refunded through the original payment method within seven (7) to ten (10) business days.

3. Electronic Correspondence

When you visit the Store, create an account, submit forms, or communicate with us electronically, you consent to receive communications from us through electronic means.

You agree that all notices, agreements, disclosures, confirmations, and other communications sent electronically satisfy any legal requirement that such communications be provided in writing.

4. Intellectual Property Rights

All content available through the Store, including but not limited to trademarks, trade names, logos, product descriptions, recipes, graphics, photographs, illustrations, videos, audio content, downloadable materials, software, text, and the overall arrangement and presentation of such content ("Materials"), is owned by Hedley's Tea (Private) Limited, or its licensors and content providers.

Such Materials are protected under applicable copyright, trademark, and intellectual property laws worldwide.

Without our prior written consent, you may not:

• Reproduce, modify, distribute, display, or exploit any Materials;
• Frame or mirror any part of the Store;
• Use any Artisan Fare trademarks, logos, or proprietary information;
• Use meta tags, hidden text, keywords, or similar technologies incorporating our trademarks or brand names.

5. Limited Licence and Permitted Use

Subject to your compliance with these Terms and payment of all applicable charges, Artisan Fare grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Store for personal, non-commercial purposes.

This licence does not permit:

• Commercial resale of products purchased through the Store;
• Commercial use of product information, pricing, descriptions, or images;
• Creation of derivative works based upon Store content;
• Transfer or disclosure of account information to third parties;
• Use of automated systems including bots, crawlers, scrapers, data-mining tools, or similar technologies.

All rights not expressly granted herein remain reserved by Artisan fare and its respective licensors and rights holders.

6. Disclaimer and Limitation of Liability

The Store and all associated content are provided on an "as available" and "as is" basis.

Except to the extent prohibited by applicable law, Artisan Fare makes no express or implied warranties regarding the operation of the Store, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or uninterrupted availability.

To the maximum extent permitted by law, Artisa Fare shall not be responsible for:

• Interruptions or delays in accessing the Store;
• Corruption, loss, alteration, or non-delivery of data;
• Technical failures, viruses, malware, or software defects;
• Errors or omissions in content;
• Damages arising from links to third-party websites;
• Circumstances beyond our reasonable control.

Under no circumstances shall Artisan Fare be liable for indirect, incidental, special, exemplary, punitive, or consequential losses or damages, regardless of the legal theory asserted.

Our total liability arising from any claim shall not exceed the amount actually paid by you for the order giving rise to such claim.

Any claim relating to the Store or these Terms must be commenced within one (1) year from the date on which the cause of action arose.

7. Indemnity

You agree to indemnify, defend, and hold harmless 150555 Ontario Inc, Hedley's Tea (Private) Limited, its directors, officers, employees, agents, affiliates, and partners against all claims, liabilities, losses, costs, damages, and expenses, including reasonable legal fees, arising from:

• Your use of the Store;
• Your breach of these Terms;
• Your violation of any applicable law or third-party rights.

8. Customer Accounts

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to any device used to access your account.

You accept responsibility for all activities conducted through your account.

By placing an order, you represent and warrant that:

• You have reached the legal age required to make purchases in your jurisdiction;
• You are authorised to use the payment method provided.

Artisan fare reserves the right, at its sole discretion, to suspend, restrict, terminate, or refuse accounts, remove content, or cancel transactions where misuse or violation of these Terms is suspected.

9. Reviews and User Content

Users may submit reviews, ratings, comments, photographs, testimonials, and other content provided such content:

• Is lawful and accurate;
• Does not infringe intellectual property rights;
• Is not defamatory, abusive, threatening, obscene, or misleading;
• Does not contain malware, viruses, unsolicited promotions, or commercial advertising.

You may not impersonate another individual or provide misleading information regarding the origin of any submission.

By submitting content to the Store, you grant Artisan fare a worldwide, perpetual, irrevocable, royalty-free, transferable, and sub-licensable right to use, reproduce, modify, adapt, publish, distribute, display, and create derivative works from such content in any media.

We reserve the right, but not the obligation, to review, edit, refuse, or remove user content at our sole discretion.

10. SMS Communications

By voluntarily providing your mobile telephone number, you consent to receiving transactional and promotional SMS communications from Artisan fare

Standard messaging and data charges imposed by your mobile service provider may apply. Message frequency may vary.

To stop receiving SMS messages

You may opt out at any time by:

• Replying STOP to any SMS message received from us; or
• Contacting us at support@hedleystea.com

Consent to receive SMS communications is entirely voluntary and is not a condition for making a purchase.

11. Copyright Infringement Notices

If you believe that any content available through the Store infringes your copyright or other intellectual property rights, please notify us at legal@hedleystea.com with the subject line:

"Copyright Infringement Notice"

Your notice should include sufficient information to identify the material in question and establish ownership of the relevant rights.

12. Returns, Refunds and Transfer of Risk

Transfer of Risk

Ownership and risk of loss in purchased products transfer to the customer upon delivery of the products to the designated shipping carrier.

Returns and Refunds

Approved refunds will be processed through the original payment method or, where mutually agreed, in the form of store credit.

Full details of the return process, including how to request a return, whether approval is required, the address to which items must be sent, the required condition of returned goods, and whether opened tea products are eligible for return, are set out in our Shipping, Delivery & Returns Policy, which forms part of, and should be read together with, these Terms.

The following conditions apply:

• Shipping costs are non-refundable unless the return results from our error;
• Returns requested more than fourteen (14) days after delivery will not be accepted;
• Products that have been substantially consumed or used are not eligible for return;
• Returns based solely on personal preference or taste will not be accepted;
• Returned merchandise may be subject to a restocking fee of up to fifteen percent (15%).

13. Product Information and Consumer Responsibility

While we endeavour to provide accurate descriptions, specifications, and imagery, product information may occasionally contain inaccuracies or omissions.

Tea is a natural agricultural product and variations in colour, appearance, flavour, aroma, and character may occur between harvests.

Customers are responsible for reviewing ingredient information and determining suitability for their individual dietary requirements or preferences prior to consumption.

14. Pricing, Duties and Taxes

Unless expressly stated otherwise, product prices displayed on the Store do not include customs duties, import taxes, local taxes, brokerage fees, or similar governmental charges.

Any such charges imposed by authorities in the destination country remain the sole responsibility of the customer.

15. E-Gift Cards

Electronic Gift Cards issued by Artisan Fare:

• Remain valid for twelve (12) months from the date of issue;
• Are not refundable;
• Cannot be redeemed for cash except where required by law;
• Will not be replaced if lost, stolen, deleted, or used without authorisation.

16. Force Majeure

Artisan Fare shall not be liable for any delay, interruption, or failure to perform obligations arising from events beyond our reasonable control, including but not limited to natural disasters, pandemics, labour disputes, transportation disruptions, governmental actions, acts of war, civil unrest, or failures of suppliers and logistics providers.

17. Amendments and Severability

We reserve the right to revise, update, or replace these Terms at any time without prior notice.

Your continued use of the Store following publication of revised Terms constitutes acceptance of such changes.

Should any provision of these Terms be found unenforceable or invalid, the remaining provisions shall remain in full force and effect.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of Canada

Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Store shall be finally resolved through arbitration conducted in Canada in accordance with the applicable arbitration laws and procedures then in force.

19. Entire Agreement

These Terms, together with our Privacy Policy and any policies or notices referenced herein, constitute the complete agreement between you and Artisan fare regarding your use of the Store and supersede all prior understandings, communications, and agreements relating thereto.

Contact Information

ARTISAN FARE
OPERATED BY 150555 ONTARIO INC

Email: support@hedleystea.com
Email: legal@hedleystea.com